Account and Security

There are many ways to protect your account. Please read more here: Account security

Fraud happens for various reasons and we have documented various ways to address this issue. Please read more here: Enhanced security measures and Scam awareness and response

Your email can be protected through various methods. Please read more here: Email security

To read more about internet and device protection, please read the following:
Internet protection

Device security

If you still have the one-time recovery code from when you set up 2FA, use that on the sign-in screen — it gets you straight back in. See Two-Factor Authentication (2FA) for the steps.

If you no longer have it, contact [email protected] and include your current email address. You will be asked to confirm your identity on a call before we can help you register a new authenticator app.

To recover your password, please go to the password recovery link through the ‘Forgot Password’ button on the sign up page

Please contact [email protected] and include your current email address in your request

2FA is required, so we set it up with you the first time you sign in — you do not need to enable it yourself. After you enter your email and password, you will be shown a QR code to scan with an authenticator app, and asked to type back the six-digit code it generates. We then show you a one-time recovery code — save it before continuing.

Step-by-step instructions, including which apps to use, are in Need an Authenticator App?

To change your email address, please send a request with your current email address and a new email address to [email protected]

To change your residential address, please send a request to [email protected]